How to Cancel a GLP-1 Subscription in 2026: Notice Windows, Provider by Provider

The single most expensive mistake we see people make with GLP-1 telehealth subscriptions is assuming they can cancel "any time" and get their money back. Almost every provider in this category means something narrower by that phrase: you can stop future charges, if you act before a cutoff, and a charge that has already processed is usually gone. Here is what the providers' own policy pages actually say.

The one rule that applies everywhere

Cancel before the renewal, not after. Across every policy we have read in this category, once a charge processes or a prescription is issued, the money is treated as final. There is no industry-standard 30-day return. Set a calendar reminder for four days before each renewal date and you will never need the rest of this article.

WellMedr: 21-day cycle, and two published notice periods

WellMedr's subscription renews every 21 days, not monthly. That alone catches people out, because the renewal date walks backwards through the calendar each cycle.

More importantly, when we read WellMedr's refund and cancellation page it contained two different notice requirements: the Subscription & Billing section said cancel at least 48 hours before renewal, while the Cancellation Policy section said at least 72 hours. Both were live on the same page.

What to do: treat 72 hours as the deadline. If you are already in a dispute, screenshot both sections — a company cannot reasonably hold you to the stricter of two contradictory published terms it wrote itself. WellMedr describes a full refund only where you are found ineligible before a prescription is issued. Details in our WellMedr review.

TrimRx: the window closes when the box ships, and it ships fast

TrimRx's published policy is the narrowest we have read. Refunds are described for two situations only: you are medically disqualified by the provider, or TrimRx made a billing error. Requests must be made in writing within 28 days (to its support address, hello@trimrx.com at the time we checked).

Critically, TrimRx states a shipment cannot be cancelled once dispatched, and that compounded orders ship within roughly 48 business hours of the prescription being issued. So in practice your cancellation window is measured in hours, not days. Details in our TrimRx review.

Trimi Health: the cleanest pre-prescription exit

Trimi's policy (dated June 17, 2026 when we read it) describes a full refund including the consultation fee if you cancel before a prescription is issued, or if the clinician declines to prescribe. After the prescription is issued, the charge is final. That is the most consumer-friendly version of this policy we found. Details in our Trimi Health review.

Embody: 72 hours, or you pay for another cycle

Embody puts "100% REFUND POLICY" in its top navigation, which reads like a blanket guarantee. It is not one. The policy behind that link refunds you only while your medication has not yet been ordered — in practice, at the point you submit your intake, or at the end of your video visit. Once the order goes to the pharmacy, that route closes. You are also refunded in full if a provider reviews your intake and decides you are not a candidate, which is the fair part.

The number to write down is 72 hours. Embody asks for 72 hours’ notice before your renewal date. Miss it and two things happen at once: you are charged for the next cycle, and the cancellation itself is deferred by a full cycle. So a late cancellation does not just cost you one month — it moves your exit date. Set a reminder for four days before renewal, not one. Full detail in our Embody review.

SkinnyRx: a guarantee with seven conditions

SkinnyRx advertises a 90-Day Money-Back Guarantee. Read §19 of its terms before you rely on it. To qualify you must have paid for 90 consecutive days, logged your weight in the app every week, logged your dose in the app every week, lost zero weight over the period, still hold an active prescription, never have taken a refund or filed a chargeback, and file your claim within 14 days of the 90-day mark. Miss a single weekly log and the guarantee is gone.

Separately, the ordinary refund window closes as soon as prescription review completes — not when the medication ships. Partially used billing periods are not refunded, bundled subscriptions are not refunded, and if you cancel a promotional or committed term early, SkinnyRx can claw back the discount you were given. Renewals can also be charged up to five days before the renewal date, which shortens whatever notice window you thought you had. Disputes go to individual arbitration with a class action waiver. See our SkinnyRx review.

Bodybuilding Health+: all sales are final

Bodybuilding Health+ is the most direct of the group, and the answer is short: there is no exit. Its terms state that consultation fees are non-refundable, prescription products cannot be returned, and all sales are final. "Cancel anytime" appears on the site and is true in the narrow sense that you can stop future renewals — it does not mean you get money back for anything already charged.

That matters most on the long terms, because the discount ladder is exactly what tempts people into prepaying: semaglutide drops from $179 a month on a one-month term to $139 on a twelve-month one. Committing to twelve months at a provider with a final-sale policy is a real decision, not a pricing detail. Our Bodybuilding Health+ review covers who operates it, which is not Bodybuilding.com.

Ro: two things to cancel, not one

Ro is structured differently. You are paying a membership ($39 for the first month, as low as $74 a month prepaid annually, or $149 a month ongoing), and the medication is billed separately, usually through your insurance and a pharmacy. Cancelling the membership does not automatically resolve a pharmacy prescription that is queued for refill.

We have not yet verified Ro's specific cancellation notice period against its own policy page, so we are not going to state one. Check it in your account before you rely on a number from any third party — including us. Background in our Ro review.

How to actually cancel, in a way that holds up

1. Find your true renewal date in the account portal, not from memory. On a 21-day cycle it is not the same day each month.
2. Cancel in the portal first. Take a screenshot of the confirmation screen, including the date and time.
3. Then email support saying you are cancelling, referencing the portal action. Written notice is what most of these policies actually require, and email gives you a timestamp you control.
4. Screenshot the policy page as it exists on the day you cancel. Policies get edited.
5. Watch your statement for two full cycles. If a charge lands after a confirmed cancellation, you have documentation.
6. If the charge is wrong and support will not fix it, you can dispute it with your card issuer. Provide the cancellation confirmation and the policy screenshot. A chargeback is a last resort, not a first move.

Three traps worth naming

"Pause" is not "cancel." Several providers offer a pause that quietly resumes. If you want out, cancel.

A discount you were given can be taken back. Promotional and committed-term pricing frequently comes with a clawback clause: cancel early and the provider re-bills you the difference between what you paid and the standing rate. SkinnyRx states this explicitly. If a price is only available on a six- or twelve-month term, assume leaving early has a cost and go find the number before you sign up.

Do not get your cancellation instructions from a competitor. Several GLP-1 brands publish articles targeting people searching how to cancel a rival's subscription. That content exists to sell you a different subscription. Get the steps from the company you are actually leaving, and get pricing comparisons from somewhere that is not selling you medication — which is the entire reason this site exists. See our provider comparison and review method.

How we sourced this

Every notice period, renewal interval and refund condition above was read directly from the named provider's own policy pages on or before the date at the top of this article. Where we have not verified something, we say so rather than filling the gap. Terms change without notice — confirm on the provider's site before acting.

Medical note

Stopping a GLP-1 medication has clinical consequences, including likely weight regain and, for people with type 2 diabetes, changes in glucose control. Do not stop or restart a prescription based on a billing deadline alone — talk to your clinician. See our medical disclaimer.